Refund Policy

At WelcomeMart, customer satisfaction is important to us.

1. Returns

You may return eligible items within 30 days of receiving your order.

To qualify for a return:

The item must be unused and in original condition

Original packaging must be included

Proof of purchase (order number) must be provided

2. Non-Returnable Items

We do not accept returns on:

Used items

Items damaged due to misuse

Personal care or hygiene products (if applicable)

3. How to Request a Return

To start a return, please contact us at:

Email: support@welcomemart.co.uk
Include your order number and reason for return.

We will provide return instructions once approved.

4. Return Shipping

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

We recommend using a tracked service as we are not responsible for lost return parcels.

5. Refunds

Once we receive and inspect your returned item:

Approved refunds will be processed to the original payment method

Refunds may take 7–14 business days to appear depending on your bank

Shipping charges are non-refundable unless the return is due to our error.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us within 7 days of delivery with clear photos.
We will arrange a replacement or full refund including return postage where applicable.

7. Order Cancellation

Orders may be cancelled before dispatch.
Once dispatched, the order must go through the return process.