Refund & Return Policy

t Welcome Mart UK, we want you to shop with confidence. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. 14-Day Return Policy (UK Consumer Rights)

Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods for a full refund.

To qualify:

  • The item must be unused and in its original condition.

  • The item must be returned in its original packaging.

  • Proof of purchase (order number or receipt) is required.

You must notify us within 14 days of receiving your order if you wish to cancel.

2. How to Request a Return

To initiate a return:

  1. Contact our customer support team via the Contact Us page or email.

  2. Provide your order number and reason for return.

  3. Wait for return instructions and return address confirmation.

  4. Ship the item back within 14 days of your cancellation request.

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

3. Faulty, Damaged, or Incorrect Items

If you receive:

  • A damaged product

  • A defective item

  • An incorrect item

Please contact us within 48 hours of delivery with clear photos of the issue.

In such cases, we will:

  • Offer a replacement, OR

  • Provide a full refund (including standard delivery charges), OR

  • Cover the return shipping costs.

4. Non-Returnable Items

The following items cannot be returned unless faulty:

  • Perishable goods

  • Personal hygiene products (if opened)

  • Items marked as final sale

  • Custom or personalised items

  • Digital/downloadable products

5. Refund Process

Once we receive and inspect your returned item:

  • We will notify you of approval or rejection.

  • Approved refunds will be processed within 5–10 working days.

  • Refunds will be issued to the original payment method.

  • It may take additional time for your bank or payment provider to process the refund.

6. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.

  2. Contact your card provider or bank.

  3. If the issue persists, contact our support team.

7. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us with your order details.

8. Order Cancellations

Orders can be cancelled before dispatch for a full refund.
Once dispatched, the order will fall under our 14-day return policy.

9. Contact Us

If you have questions about returns or refunds, please contact our customer service team through our website contact page.